Getting started with BeSpoke takes less than 2 minutes. No credit card required. Here's how to set up your tailoring business on the platform:

Step 1 — Start the Setup Wizard

1. Visit admin.bespokegh.com in your browser
2. Tap "Get Started" on the welcome page
3. You'll be taken straight to the Shop Setup wizard — no account needed yet

Step 2 — Fill In Your Shop Details

The wizard guides you through three quick setup steps before you create your account:

1. Shop Details — Enter your business name, choose your custom URL slug (e.g., kofi-tailors.bespokegh.com), select your country, currency, and add contact info
2. Branding — Pick your accent colors, upload a logo, add a tagline and background image (all optional, can be done later)
3. Products — Choose starter product templates (Custom Suit, Dress Shirt, Trousers, etc.) or skip to add your own later

Step 3 — Verify Your Phone & Create Your Shop

1. Enter your phone number (Ghana, Nigeria, Kenya, or international)
2. Verify with the 6-digit OTP code sent to your phone
3. Tap "Create My Shop" to launch your tailoring business on BeSpoke

Step 4 — Set Up Payments (Optional)

Configure your bank or mobile money account to receive online payments. You can skip this step and set it up later from Shop Settings.

Step 5 — You're Ready!

That's it! You're now ready to:

• Add customers and their measurements
• Scan handwritten forms with AI to digitize measurements instantly
• Create orders and assign jobs to tailors
• Record payments and generate PDF invoices
• Notify customers via WhatsApp when orders are ready
• Track your business with real-time analytics and reports
• Share your portal — customers can check order status at {your-shop}.portal.bespokegh.com

BeSpoke offers flexible plans designed to grow with your business. Start free and upgrade when you're ready — no pressure, no lock-in.

Compare Plans

How to Subscribe

On the Web

Navigate to Shop Settings → Subscription in the admin dashboard. Choose your plan and complete checkout through Stripe. Stripe handles payment, invoicing, and recurring billing securely.

On Mobile (iOS & Android)

Go to Profile → Manage Subscription in the app. Browse plans and subscribe via the App Store (iOS) or Google Play (Android). Your shop tier updates automatically once the purchase is verified. Download for iOS · Download for Android

Managing Your Subscription

• iOS: Manage or cancel via Settings → Apple ID → Subscriptions on your device.
• Android: Manage or cancel via Play Store → Subscriptions.
• Web: Tap Manage Billing in Shop Settings to open the Stripe billing portal.

Subscription Status

Your subscription status is displayed in Shop Settings with a color-coded badge:

• ● Active — Subscription is in good standing
• ● Trial — 14-day free trial period
• ● Canceling — Active until the end of the billing period
• ● Past Due — Payment failed; update your payment method
• ● Canceled — Subscription has ended; reverts to Free tier

BeSpoke Admin is your comprehensive command center for managing your bespoke tailoring business. It handles customers, orders, products, tailors, fabrics, payments, and reporting — all in one place. Each shop gets its own custom subdomain at {your-shop}.admin.bespokegh.com.

Login

Sign in with your phone number. You'll receive an OTP code to verify your identity. Only authorized staff can access the admin panel. After logging in, you'll be automatically redirected to your shop's custom subdomain.

Loading Screen

When the app starts, you'll see a branded loading splash with the BeSpoke logo, a progress bar showing download progress, and helpful tips about your app's features. The tips rotate every few seconds — look out for suggestions like "Add your first 5 customers to unlock insights" and "Set up Mobile Money to accept payments instantly." Once the app finishes loading, you'll be taken straight to your dashboard.

Dashboard

The dashboard gives you an at-a-glance view of your business: active orders, overdue items, and quick-action tiles for common tasks. Tap any tile to jump straight into that section.

Manage your complete client database. Each customer profile stores contact information, measurements, order history, and payment records.

Creating a Customer

Tap the + button on the Customer List page. Fill in the customer's name, phone number, and location. Tap Save to create the record. You can also upload a profile photo.

Editing Customer Details

Open any customer profile and tap the Edit (pencil) icon in the top bar. This switches from view mode to edit mode. Make your changes and tap Save — or press Back to discard.

Customer Photos

Upload multiple reference photos per customer. Tap the camera icon on the detail page to add images. Photos are stored in Firebase Storage and can be viewed full-screen by tapping them.

Measurements

Link to a customer's body measurements from their profile. BeSpoke tracks 15 standard measurements (chest, waist, hip, shoulder, arm length, shirt length, trouser length, neck, etc.) plus any custom fields your team defines. All measurement changes are version-tracked with timestamps.

Scanning Handwritten Forms

BeSpoke uses AI-powered form scanning to digitize your handwritten intake sheets — the standard paper forms used at the shop. The AI recognizes all standard fields plus any custom measurement fields you've added in Settings. There are two ways to scan:

Mode A — Scan Measurements (Existing Customer)

From any customer's Measurements page, tap the scanner icon in the top bar. Choose Camera to photograph the form or Gallery to select an existing photo. The AI reads all 15+ standard measurement fields — plus your shop's custom fields — and presents them in a color-coded review screen:

• Green — High confidence (≥ 85%) — ready to save
• Yellow — Medium confidence (50–84%) — please verify
• Red — Low confidence (< 50%) — needs manual correction

If your shop has custom measurement fields, they appear in a separate "Shop Measurements" section below the standard fields. The AI uses fuzzy matching to recognize handwritten labels — for example, if you've defined a "Bicep Circumference" field, the AI will match handwriting that says "Bicep", "Bicep Circ.", or similar abbreviations.

You can edit any value inline before saving. Tap SAVE MEASUREMENTS to commit, then SCAN NEXT FORM to process the next sheet without leaving the flow.

Mode B — Full Intake Scan (New Customer)

From the Customer List, tap the + button → Scan Intake Form. This scans the entire handwritten sheet including customer info (Name, Phone, Email, Location) plus all measurements (standard and custom). BeSpoke will:

• Auto-detect if the customer already exists (by phone number)
• Create a new customer record if they're new
• Update the existing record if they're already in the system
• Save both standard and custom measurements to the customer profile

Track every order from creation to completion. Filter by status (Draft, Confirmed, In Progress, Completed), view overdue items, and manage bulk operations.

Creating an Order

Tap + on the Order List. Select a customer from the dropdown, set the order date and due date, and choose a timeline (Express, 1 Week, 2 Weeks, 3 Weeks). Tap Save to create the order in Draft status.

Adding Jobs to an Order

Each order contains one or more jobs — individual garments being made. From the order detail page, tap Add Job. Select a product, assign a primary tailor (and optional secondary), set the quantity and price, and save. The order total updates automatically.

Order Detail

Each order shows the customer, timeline, pricing, individual jobs (garments being made), and payment history. Status badges provide instant visual feedback.

Changing Order Status

Update an order's status by editing the order and selecting a new status from the dropdown: Draft → Confirmed → In Progress → Completed. When you mark an order as Completed, you'll be offered to notify the customer via WhatsApp.

Payment History

All payments linked to an order appear in the Payments section at the bottom of the order detail. You can see the total paid, balance remaining, and add a new payment with the + button.

Reassigning Tailors

Need to change who's working on a job? Tap the tailor name (shown in gold) on any job card to open the tailor assignment picker. Search for a new tailor, tap Save, and the job updates instantly — no need to open the full job editor.

Deleting Records

All detail pages (Customers, Orders, Products, Tailors, Fabrics, Payments) feature a ⋮ overflow menu in the top-right when viewing a record. Tap it and select Delete — you'll be asked to confirm before the record is removed. This means you never have to enter edit mode just to delete something.

Bulk Operations

Long-press any item to enter bulk selection mode. Select multiple orders and apply batch actions like status updates or deletion.

Define your product catalog — each garment type you offer (Kaftan, Agbada, Shirt, etc.) with base pricing and descriptions.

Creating a Product

Tap + to add a new garment type. Enter the name, base price (in GHS), and an optional description. Upload product images to help your team identify each garment type.

Editing Products

Open a product and tap the Edit icon. Update the price, description, or images as needed. Products can also be soft-deleted — they'll be hidden from lists but preserved for historical records.

Manage your team of tailors. Assign jobs, track workload, and monitor completion rates for each tailor.

Adding a Tailor

Tap + to add a new tailor. Enter their name, phone number, and hire date. Upload a photo for easy identification. New tailors immediately become available for job assignments.

Assigning Jobs

When creating or editing a job within an order, select the tailor from the Primary Tailor dropdown. For complex pieces, you can also assign a Secondary Tailor. The Calendar view helps you see each tailor's workload before assigning.

Track your fabric inventory with photos, color names, source information, and quantity counts. Filter by availability status to find what's in stock.

Record and track all payment transactions. See revenue stats, filter by date range, and identify outstanding balances.

Recording a Payment

You can record a payment two ways: from the Payment List (tap +) or from an Order Detail page (tap + in the Payments section). Select the customer, order, amount, and payment method.

Payment Methods

• Cash — Walk-in cash payments
• MoMo — MTN Mobile Money
• MoMo Pay — MoMo merchant payments
• POS — Card terminal payments
• Cheque — Bank cheques
• Bank Transfer — Direct bank transfers
• Paystack — Online payments for African shops (GHS, NGN, KES) — recorded automatically
• Stripe — Online payments for international shops (USD, GBP, EUR, etc.) — recorded automatically

Generating Receipts

From any payment detail, tap the receipt icon to generate a branded PDF receipt. You can print it directly or share it via WhatsApp.

Payment Settlement Setup

Shop owners must set up payment settlement to receive funds from online payments. The platform automatically detects your region and shows the appropriate setup:

• African Shops (Ghana, Nigeria, Kenya) — Connect your bank account or mobile money via Paystack. Verify your account, and payments are settled directly to your bank.
• International Shops (US, UK, EU, etc.) — Connect with Stripe. Complete identity verification through Stripe's secure onboarding, and payments are settled to your bank account.

Both gateways automatically split payments: the platform's commission fee is deducted at checkout, and the remainder goes directly to the shop owner. Commission rates depend on your subscription tier (Free: 5%, Pro: 3%, Business: 1.5%, Enterprise: 1%). Gateway processing fees (Paystack or Stripe) are deducted separately from your settlement.

Visualize your workload on a calendar. Switch between Month, Week, and Day views. Filter by Due Date or Order Date. Click any day to see the jobs scheduled.

View Modes

• Month — Grid overview with gold dot indicators per day. Badges show total and incomplete job counts.
• Week — 7-day strip with grouped job cards showing customer and product info.
• Day — Full scrollable list of all jobs for the selected date, with customer name, product, tailor, status, and price.

Date Mode Toggle

Switch between Completion Date (when orders are due) and Creation Date (when orders were placed) using the toggle at the top. Completion date is most useful for production planning.

KPI Strip

The animated counter strip at the top shows: Total jobs in the visible range, Overdue (past due date, not completed), Active (in progress), and Done (completed). Numbers count up with a slot-machine animation.

Day Detail

Tap any day to open a detail panel (bottom sheet on mobile, side panel on desktop). Each job card shows the customer, product, assigned tailor, status badge, and price. Long-press a day cell for a quick status breakdown popup.

The Reports dashboard provides comprehensive analytics: total revenue, collected vs. outstanding, customer growth, average order value, and repeat rate — all with interactive sparkline charts.

Key Metrics

• Total Revenue — Sum of all order values in the selected period, with a sparkline showing the trend over time.
• Collected — Total payments received vs. Outstanding (revenue minus collected).
• Average Order Value (AOV) — Total revenue divided by number of orders. Helps you understand your typical order size.
• Repeat Customer Rate — Percentage of customers who have placed more than one order. A key loyalty metric.
• Top Products — Ranking of garment types by sales volume, showing which products are most popular.

Date Range Filtering

Use the filter pills at the top: 7d (last week), 30d (last month), 90d (last quarter), 1y (last year), or All (all time). The entire dashboard — including all charts and KPI cards — updates instantly when you change the range.

Interactive Charts

Tap any sparkline chart to expand it into a full interactive view with data points you can explore. Revenue charts show trends over time, while the payment method breakdown helps you understand how customers prefer to pay.

Manage your account, switch between light/dark mode, emulate other roles for testing, and access user administration.

Dark Mode

Toggle between Light and Dark themes from the Profile page. The app follows your system preference by default, but you can override it manually. Dark mode is recommended for extended use.

Role Emulation

Admins can emulate the Sales or Viewer role to test what other team members see. Tap the role emulation option on your profile to switch perspectives — reports and user management tabs will hide when emulating non-admin roles. Tap again to return to Admin.

Help & Manual

The profile page links directly to this Everything Manual at manual.bespokegh.com and the Feedback tracker for reporting issues.

Global Search

Search across customers, products, and tailors from a single unified search bar. Results are grouped by category with instant client-side filtering — no network delay.

Configure your shop's branding, URL slug, and custom subdomain from Shop Settings in the sidebar (admin-only).

URL Slug & Subdomain

Every shop has a unique URL slug that determines its custom subdomain. For example, if your slug is kofi-tailors, your URLs become:

• Admin: kofi-tailors.admin.bespokegh.com
• Customer Portal: kofi-tailors.portal.bespokegh.com

To change your slug:

1. Go to Shop Settings
2. Edit the URL Slug field
3. The app checks availability in real-time — slugs must be unique across all shops
4. Tap Save — your new subdomain is provisioned automatically

Auto-Redirect

After logging in, you're automatically redirected from the base platform URL (admin.bespokegh.com) to your shop's custom subdomain. This ensures every shop owner always lands on their personalized URL.

Shop Branding

Customize your shop's appearance across the platform:

• Shop Logo — Displayed in the sidebar, invoices, and customer portal
• Accent Color — Tints buttons, links, and highlights throughout the app
• Contact Info — Phone number, email, and location shown to customers
• Currency — Sets the default currency symbol for prices and payments

Domain Architecture

The BeSpoke platform uses a three-tier domain system:

• bespokegh.com — Platform landing page
• {slug}.admin.bespokegh.com — Per-shop admin dashboard
• {slug}.portal.bespokegh.com — Per-shop customer portal

All subdomains are auto-provisioned when a new shop is created. Shop owners don't need to configure any DNS — the platform handles everything via wildcard DNS records and Firebase Hosting API calls.

BeSpoke integrates directly with WhatsApp for customer communication. After creating an order, recording a payment, or marking an order complete, you'll be prompted to notify the customer instantly.

Notify Customer

When an order is completed, a bottom sheet dialog appears offering to send a pickup notification via WhatsApp. The customer's phone number is pre-filled and the message is auto-composed.

Order Detail with Invoice

From any order detail page, tap the receipt icon in the top-right to generate and print a PDF invoice. The invoice includes all jobs, pricing, payments, and the Bespoke Portal link.

Payment Detail & Receipt

Each payment record shows the amount, method (MoMo, Cash, POS, etc.), associated customer and order, and date. You can generate and share a PDF receipt directly from here.

Invite team members with role-based access control. Assign roles like Admin, Viewer, or Customer to control what each person can see and do.

Invite a New User

Step-by-step:

1. Navigate to User Management from the sidebar (admin-only).
2. Tap the "Invite User" button in the top-right corner.
3. Enter the user's display name and Ghana phone number (format: +233...).
4. Select a role from the dropdown (Admin, Sales, Viewer, or Customer).
5. Tap Send Invitation.
6. A share dialog appears — send the invite link via WhatsApp, SMS, or copy to clipboard.

Understanding Roles

• Admin — Full access: can manage users, view reports, change settings, create/edit all entities, and access the feedback tracker.
• Sales — Can manage customers, orders, and payments. Cannot access Reports, User Management, or system settings.
• Viewer — Read-only access to all data. Cannot create, edit, or delete anything.
• Customer — Bespoke portal access only. Cannot access the admin panel.

BeSpoke takes your privacy seriously. You have full control over your account data, including the ability to permanently delete your account and all associated data.

Account Deletion

To permanently delete your account:

1. Go to Profile in the app.
2. Scroll to the bottom and tap Delete Account (red text).
3. A confirmation dialog appears explaining what will be deleted.
4. Type DELETE (in capital letters) to confirm.
5. Tap the Delete My Account button.

Privacy Policy

Access the BeSpoke privacy policy at any time from Profile → Privacy Policy. The privacy policy is also available at bespokegh.com/privacy-policy.

The policy covers:

• What data we collect and why
• How your data is stored and protected
• Third-party services (Firebase, Sentry, Stripe)
• Your rights to access, export, or delete your data
• How to request data deletion via email

Data Security

• All data is stored in Google Cloud (Firestore) with encryption at rest and in transit
• Authentication is handled by Firebase Auth with phone OTP verification
• Each shop's data is isolated via Firestore security rules — one shop cannot access another's data
• Payment information is never stored in BeSpoke — all payments are processed through Stripe or Paystack directly

The Bespoke Portal is your customer-facing app. Clients access their orders, measurements, and payment history from any device.

OTP Verification

After entering their phone number, customers receive a 6-digit code for secure verification.

After signing in, customers see their personalized dashboard with active orders, total spent, next delivery date, and quick action tiles.

Customers can view all their orders with real-time status tracking and a complete payment history including payment method and date.

Customers can view and update their body measurements. The tailor can also update these remotely — changes sync instantly.

Manage personal information, view account details, and access the Gold Membership tier for premium benefits.

BeSpoke Gold is a premium annual membership that unlocks exclusive benefits for loyal customers. The price and perks are configured per shop.

Benefits

• 2-Day Express Delivery — All bespoke orders delivered within 2 business days
• Priority Queue — Your orders jump to the front of the production queue
• Exclusive Fabrics — Access to premium, limited-edition fabrics reserved for Gold members
• Dedicated Support — Direct WhatsApp line to your shop's senior stylists

Watch a complete walkthrough of the BeSpoke Admin app — from the dashboard through orders, customers, calendar, and business reports.

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See how customers experience the Bespoke portal — from the premium landing page through login, dashboard, orders, and measurements.

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See how admin actions are instantly reflected in the customer's Bespoke portal — from order management and invoice generation to the customer's real-time view.

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BeSpoke is designed to be self-service, but we're always listening. Whether you've hit a problem, have an idea for a new feature, or want to tell us something is confusing — your voice shapes the product. Here's how to reach us:

• This Manual — You're reading it! Available anytime at manual.bespokegh.com. Also accessible from the app's Profile page.
• In-App Feedback — Tap the feedback icon in the navigation bar to report a bug or request a feature. It's always visible — on the bottom bar (mobile) or side rail (desktop). Your report includes automatic context so the team can act fast.
• Issue Tracker — View all reported issues and track progress at bespokegh.com/feedback. Every report is visible so you can see what's being worked on.

BeSpoke includes a built-in feedback system that makes it easy to report problems and suggest improvements. It works in both the Admin App and the Bespoke Portal — and it's how the platform gets better every week.

Reporting a Bug

Something broken? A button not working? An order not showing up? Report it in seconds:

1. Tap the feedback icon in the navigation bar — bottom of the screen on mobile, or next to settings in the side rail on desktop.
2. Select Bug as the type.
3. Enter a brief title describing the problem (e.g., "Payment not saving" or "Calendar won't load").
4. Add a description with more detail — what you were doing, what you expected, and what actually happened.
5. Tap Submit — the app automatically captures your context (see below).

Requesting a Feature

Have an idea that would make your workflow faster or your shop run smoother? We want to hear it!

1. Tap the feedback icon in the navigation bar.
2. Select Feature as the type.
3. Describe what you'd like — be as specific or general as you want.
4. Tap Submit.

Feature Request Examples

Not sure what to ask for? Here are real examples of features that came from user feedback:

• "Can I scan my handwritten measurement forms instead of typing them in?" → We built AI Form Scanning
• "I want to send WhatsApp messages when orders are ready" → We built WhatsApp integration with invoice sharing
• "Customers should be able to pay online" → We built Paystack & Stripe online payments
• "I need to see my revenue trends" → We built Business Reports with charts and export
• "Show me all my jobs on a calendar" → We built the Job Calendar with day/week/month views

What Gets Captured Automatically

You don't need to manually include any of these — the app records them for you to help the team resolve issues faster:

• Page — Which screen you were on when you submitted
• App Version — The exact version of the app you're using
• Device/Browser — Whether you're on mobile web, desktop, iOS, or Android
• Your Identity — Your name, phone, and role (so the team can follow up or test with your setup)
• Shop — Your shop name and ID, so the team can reproduce issues in your specific context
• App — Whether you submitted from Admin or Bespoke Portal

Tracking Your Issues

All submitted feedback is visible at bespokegh.com/feedback. Sign in with your phone number to:

• View your submissions — See all bugs and features you've reported
• Track progress — Watch as issues move from Open → In Progress → Resolved
• Filter by type — Bugs, features, or both
• Filter by app — Admin, Bespoke Portal, or all
• See what others reported — All feedback is public so you can see the full backlog

Issue Lifecycle

Every issue goes through these stages:

• ● Open — Newly submitted, waiting for review
• ● In Progress — Being actively worked on by the team
• ● Resolved — Fixed and deployed — try it out!
• ● Closed — No longer relevant, duplicate, or won't fix (with explanation)